SugarCRM taps real-time sentiment analysis for customer service
Sentiment analysis allows customer service reps to determine the emotional state and intent of customers, creating a tailored experience. https://bit.ly/3zmcUgK
Cybercriminals are launching more severe ransomware attacks, with a 94% increase in attacks on healthcare organizations last year. https://bit.ly/3TLg2xR
Cybersecurity training and upskilling provider RangeForce announced it has raised $20M in funding for a solution to mitigate human risk. https://bit.ly/3JlDRJh
To address the moral conundrums around generative AI we must understand how it can create positive change, and where it may fall short. https://bit.ly/3WQbhoB
